Terms of Service

 

Welcome to FAAN Perfumes UK. These Terms of Service ("Terms") govern your access to and use of our website, products, and services provided through https://uk.faanperfumes.com.

By accessing our website, creating an account, or placing an order, you agree to these Terms and our applicable store policies.

If you do not agree with these Terms, please refrain from using our website.

1. Company Information

This website operates under the FAAN Perfumes brand and serves customers through our official United Kingdom online store.

UK Operating Partner: OHA INTERNATIONAL LTD

OHA INTERNATIONAL LTD is our authorised UK distributor and operating partner, responsible for UK order operations, receiving payments, processing refunds, coordinating fulfilment, and issuing customer invoices.

UK Business Address:

Unit 90, The Grid, Lockfield Avenue
Enfield, EN3 7PX
United Kingdom

Website: https://uk.faanperfumes.com

Email: support@faanperfumes.com

The identity of the contractual seller will be disclosed to customers in the applicable order documentation.

These Terms are governed by applicable UK laws, subject to mandatory consumer protection rights.

2. Eligibility

You must be at least 18 years old to create an account or place an order through our website.

By using our services, you represent that you have the legal capacity to enter into a binding agreement and that the information you provide is accurate, complete, and current.

3. Acceptance of Terms

By accessing our website or making a purchase, you agree to these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy.

These policies are available through our website and should be reviewed before placing an order.

Nothing in these Terms limits your statutory consumer rights.

4. Use of Website

You agree to use our website only for lawful purposes.

You must not:

• Engage in fraudulent or unlawful activities.

• Attempt unauthorised access to our website or systems.

• Disrupt website functionality or compromise security.

• Infringe intellectual property rights.

• Provide false or misleading information.

We reserve the right to restrict or suspend access to our services where reasonably necessary to prevent fraud, protect security, or address violations of these Terms, subject to applicable law.

5. Products and Services

FAAN Perfumes is committed to providing authentic, premium fragrance products.

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients information where applicable, and prices are accurate.

However, product packaging, colours, and visual appearance may vary slightly from images displayed on electronic devices.

We reserve the right to:

• Modify product descriptions and specifications.

• Limit purchase quantities for legitimate reasons.

• Restrict sales where legally or operationally necessary.

• Discontinue products.

• Correct inaccurate product information.

Any changes affecting an order already accepted will be handled in accordance with applicable law and our published policies.

All products supplied to UK consumers must meet applicable requirements regarding satisfactory quality, fitness for purpose, and correspondence with their descriptions.

6. Pricing and Payments

All prices on our UK website are displayed in British Pounds Sterling (GBP £) unless otherwise indicated.

Prices shown to consumers include applicable VAT where required by law.

Shipping charges and any additional applicable fees will be disclosed before customers complete their orders.

Payments for UK orders are received and administered by OHA INTERNATIONAL LTD, using authorised payment processing services.

Payment transactions are subject to applicable authorisation, verification, fraud prevention, and security procedures.

Payment information is handled in accordance with the relevant payment provider's security requirements and applicable data protection laws.

Any currency conversion charges or additional fees imposed independently by a customer's bank or payment provider are the customer's responsibility where permitted by law.

7. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

Orders are subject to:

• Payment authorisation.

• Product availability.

• Delivery restrictions.

• Verification of order information.

• Acceptance of the order.

An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.

We may decline or cancel orders for legitimate reasons, including:

• Product unavailability.

• Incorrect product or pricing information.

• Suspected fraud.

• Payment authorisation failure.

• Shipping or legal restrictions.

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with UK consumer law.

Customers are responsible for providing accurate billing, contact, and shipping information.

Customers will receive appropriate order documentation, including confirmation of their purchase and applicable contractual information.

8. Shipping and Delivery

Shipping services are provided to destinations available during checkout.

Delivery charges and estimated delivery periods are described in our Shipping Policy and displayed during checkout where applicable.

We make reasonable efforts to dispatch and deliver orders within the stated timeframes.

Unless a different delivery period has been agreed, goods must generally be delivered within 30 days of the contract being made, in accordance with applicable UK consumer law.

Delivery estimates may be affected by weather, courier disruptions, public holidays, or circumstances beyond our reasonable control.

If delivery cannot be completed within the agreed or legally required timeframe, customers will be informed and provided with the remedies required by law.

Goods generally remain the seller's responsibility until they are received by the customer or a person identified by the customer, subject to applicable statutory exceptions.

If your order arrives damaged, contains incorrect items, or is not delivered, please contact our customer support team.

9. Perfume Shipping Restrictions

Certain fragrance products contain alcohol and may be classified as flammable or restricted goods under transportation regulations.

As a result:

• Some shipping methods or destinations may be unavailable.

• Specific courier services may be required.

• Special packaging and handling procedures may apply.

• International delivery may be restricted or unavailable.

• Certain products may be subject to additional shipping requirements.

We reserve the right to decline shipments that cannot be fulfilled safely or legally.

Where these restrictions affect an accepted order, we will notify the customer and provide applicable cancellation or refund remedies.

All shipments must comply with applicable UK transport regulations and courier requirements.

10. Returns, Refunds, and Exchanges

All return, refund, and exchange requests are governed by our published Return & Refund Policy, subject to UK consumer protection laws.

Customers generally have a statutory right to cancel eligible online purchases within 14 calendar days of receiving the goods.

Additional rights apply where products are faulty, damaged, not as described, or otherwise fail to meet statutory requirements.

Certain sealed products may qualify for specific statutory return exceptions where legally applicable.

Customers should review the Return & Refund Policy before purchasing.

Nothing in these Terms limits rights provided under the Consumer Rights Act 2015 or applicable distance-selling legislation.

11. International Orders

International shipping is available only where expressly offered through our UK website and supported by applicable laws, shipping carriers, and fulfilment arrangements.

Where international shipping is offered, additional customs duties, import taxes, and destination-specific charges may apply.

Any such charges payable by the customer will be disclosed as required by law before the purchase is completed.

International shipments may be subject to additional restrictions on alcohol-based fragrance products.

Customers should review the applicable shipping information before placing an international order.

12. Accounts and Security

Customers who create accounts are responsible for maintaining the confidentiality of their login credentials.

You agree to notify us promptly if you suspect unauthorised access to your account.

We may temporarily restrict or suspend accounts where reasonably necessary to protect customer information, prevent fraud, or maintain website security.

Any account restrictions will be applied fairly and in accordance with applicable law.

13. Intellectual Property

All website content, including trademarks, logos, product images, designs, graphics, descriptions, and branding, is owned by FAAN Perfumes or used with appropriate authorisation.

Content may not be copied, reproduced, distributed, or commercially exploited without prior written permission, except as permitted by applicable law.

Nothing in these Terms transfers ownership of FAAN Perfumes intellectual property to website users.

14. Customer Reviews and Feedback

Customers may submit reviews, comments, and feedback relating to their experiences with our products.

By submitting content, you grant FAAN Perfumes a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and share that content in connection with our business and marketing activities, subject to applicable law and our Privacy Policy.

You must not submit content that is unlawful, fraudulent, defamatory, infringing, misleading, or otherwise violates the rights of others.

We may moderate or remove content that violates these Terms or applicable law.

We are committed to maintaining transparent and authentic customer reviews.

15. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, services, applications, or payment providers.

These third parties operate under their own terms and privacy policies.

We do not control independent third-party content or services.

Nothing in this section excludes responsibility that cannot lawfully be excluded, including our responsibility for fulfilling obligations to customers under their purchase contracts.

16. Website Availability

We make reasonable efforts to keep our website accessible, secure, and operational.

Temporary interruptions may occur due to maintenance, technical issues, security updates, or circumstances beyond our reasonable control.

We cannot guarantee uninterrupted access to every website feature.

Where technical issues affect accepted customer orders, we will take appropriate steps to resolve them while respecting applicable consumer rights.

17. Errors and Corrections

We reserve the right to correct typographical errors, product information inaccuracies, or technical issues.

If an error materially affects an order, we will communicate with the customer and provide appropriate remedies required by applicable law.

We will not unilaterally impose an increased price on an already accepted order without the customer's agreement.

18. Promotions and Special Offers

Promotions, discounts, and special offers may be subject to:

• Specified promotional periods.

• Product availability.

• Eligibility requirements.

• Purchase limits.

• Additional terms disclosed with the offer.

Promotional conditions will be communicated clearly where applicable.

We may modify or withdraw promotions prospectively, subject to applicable law and commitments already made to customers.

Nothing in this section affects statutory consumer rights.

19. Electronic Communications

By placing an order, you agree to receive necessary electronic communications relating to your purchase, including:

• Order confirmations.

• Payment confirmations and invoices.

• Dispatch notifications.

• Delivery updates.

• Important customer service communications.

Marketing communications will be sent only where permitted by applicable UK privacy and electronic marketing laws, including any required consent or lawful alternative.

Customers may unsubscribe from marketing emails using the instructions provided in those communications.

Unsubscribing from marketing will not prevent necessary transactional messages relating to an order.

20. Limitation of Liability

FAAN Perfumes UK and its relevant operating partners are responsible for losses that are a foreseeable result of a failure to comply with applicable contractual obligations or a failure to use reasonable care and skill.

We do not seek to exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights relating to goods.

• Any other liability that cannot legally be excluded or limited.

Customers retain all remedies available under applicable UK consumer protection laws.

21. Privacy and Data Protection

We collect, use, process, and protect personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

This includes the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

Please review our Privacy Policy for information about:

• Personal data collection and processing.

• Cookies and website tracking.

• Payment and delivery service providers.

• Data sharing and international transfers.

• Customer privacy rights.

• How to contact us about personal information.

22. Governing Law

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections applicable throughout the United Kingdom.

Nothing in these Terms prevents consumers residing in Scotland or Northern Ireland from relying on applicable mandatory rights or bringing proceedings in a court available to them under applicable law.

Disputes will be handled fairly and in accordance with relevant UK legislation.

23. Changes to Terms

We may update these Terms to reflect changes in our services, operational practices, business arrangements, or legal requirements.

Updated Terms will be published on our website with an appropriate effective date.

Changes will not retroactively alter the terms of completed purchases where prohibited by law.

Customers are encouraged to review these Terms periodically.

24. Contact Information

For questions regarding these Terms of Service, please contact:

FAAN PERFUMES UK

UK Operating Partner: OHA INTERNATIONAL LTD

UK Business Address:

Unit 90, The Grid, Lockfield Avenue
Enfield, EN3 7PX
United Kingdom

Website: https://uk.faanperfumes.com

Email: support@faanperfumes.com

Customer Support: Available through our website's Contact Us page.

OHA INTERNATIONAL LTD manages UK payment receipt, order fulfilment operations, refund administration and customer invoicing under its commercial arrangement with FAAN Perfumes.