Shipping policy
Shipping Policy
At FAAN Perfumes UK, we are committed to delivering your orders safely, securely, and efficiently. This Shipping Policy explains our order processing, shipping methods, delivery procedures, and applicable restrictions.
This policy applies to purchases made through our official United Kingdom website: https://uk.faanperfumes.com.
By placing an order, you acknowledge the shipping information disclosed on our website and during checkout. Nothing in this policy limits your statutory consumer rights.
1. Order Processing & Confirmation
All UK orders are managed through FAAN PerfUMES UK, with order fulfilment and delivery operations coordinated by our authorised UK distributor and operating partner, OHA INTERNATIONAL LTD.
Shipping is arranged through suitable logistics and courier partners.
After placing an order, customers will receive an order confirmation by email or another available communication method, containing their order number, purchased items, and payment summary.
Order confirmation acknowledges receipt of an order but does not necessarily confirm dispatch or contractual acceptance.
Once an order has been dispatched, customers will receive shipping confirmation and tracking information where available.
Orders are processed during our fulfilment operation's regular business days, excluding applicable public holidays.
2. Delivery Locations
FAAN Perfumes UK provides delivery to eligible United Kingdom destinations supported by our shipping and logistics arrangements.
Available shipping destinations are determined during checkout.
Delivery availability may vary between England, Scotland, Wales, Northern Ireland, and certain remote locations.
We deliver to eligible residential and commercial addresses.
P.O. Box deliveries may not be available, depending on the selected courier service.
Customers must provide complete and accurate shipping information, including their full name, delivery address, postcode, and applicable contact details.
Orders to unsupported or restricted locations may be declined or cancelled, with an appropriate refund issued if payment has been collected.
3. Order Processing & Delivery Timeframes
Orders are fulfilled through our UK operating and logistics arrangements managed by OHA INTERNATIONAL LTD.
Order processing time: The applicable processing period will be communicated before order placement or in the relevant delivery information.
Estimated delivery time: Available delivery options and their estimated timeframes will be displayed during checkout before an order is placed.
Standard UK Delivery: Estimated transit time of 3–5 business days after dispatch, subject to courier availability and delivery location.
Processing time refers to the period required to prepare an order for dispatch.
Delivery time refers to the estimated transportation period after dispatch.
Delivery estimates may vary depending on the destination, shipping service, weather conditions, holidays, and courier operations.
Under the Consumer Rights Act 2015, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.
If we cannot meet the agreed or legally required delivery timeframe, customers will be entitled to the remedies available under UK consumer law.
4. Shipping Methods & Restrictions
FAAN Perfumes UK works with suitable shipping and logistics partners to transport customer orders safely.
Available delivery services will be displayed during checkout.
Individual courier assignments may be determined by our fulfilment operations.
Because certain perfumes contain alcohol, they may be classified as flammable or restricted goods and require special handling.
Shipping restrictions may include:
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Restrictions on certain transportation methods.
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Special packaging and protective materials.
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Dangerous goods labelling where applicable.
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Quantity or volume limits.
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Limited availability in certain regions.
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Carrier-specific safety and transportation requirements.
Shipping services will be offered only where the relevant carrier can lawfully transport the products.
5. Shipping Charges
FAAN Perfumes UK offers FREE Standard UK Delivery on all orders, with no minimum purchase requirement.
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Shipping cost: £0.00
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Minimum order value: None
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Estimated transit time: 3–5 business days after dispatch
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Availability: Eligible United Kingdom delivery addresses
Free standard delivery is automatically applied at checkout. No promotional code is required.
Any additional charges arising from unsuccessful delivery or customer-requested redelivery will be communicated in advance, where applicable and permitted by law.
6. Value Added Tax (VAT)
Prices displayed on the FAAN Perfumes UK website are shown in British Pounds Sterling (GBP £).
Consumer prices include applicable UK VAT where required by law.
Standard UK delivery is free of charge. Any other applicable taxes or fees will be disclosed before customers complete their purchases.
Invoices and payment documentation for UK orders are administered and issued by OHA INTERNATIONAL LTD, in accordance with applicable tax and invoicing requirements.
7. International Shipping
FAAN Perfumes UK currently delivers within the United Kingdom only.
International shipping is not available through https://uk.faanperfumes.com.
Customers outside the United Kingdom may visit our global website at https://www.faanperfumes.com or select their applicable regional FAAN Perfumes website.
International delivery availability is subject to the shipping policies and restrictions of the relevant regional store.
8. Order Tracking
Once an order has been dispatched, customers will receive shipping confirmation and tracking details where supported by the courier.
Tracking updates are provided by the shipping carrier and may take time to become available after dispatch.
Customers may use their tracking reference to monitor shipment progress through the relevant courier's tracking service.
For assistance with order tracking, please contact:
Our support team will assist with available tracking information and delivery inquiries.
9. Failed or Unsuccessful Deliveries
Customers are responsible for providing accurate and complete delivery information.
If delivery cannot be completed because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, our customer service team will review the circumstances.
Reasonable additional shipping charges may apply where these were disclosed in advance and are permitted by law.
If a shipment is returned to our fulfilment partner, we will provide the applicable redelivery, cancellation, or refund options.
Customer rights relating to delayed, lost, or undelivered goods remain protected under applicable UK consumer legislation.
10. Lost, Damaged, or Incorrect Shipments
If your order arrives damaged, contains incorrect products, or does not arrive as expected, please contact our customer support team promptly.
Provide your order number, a description of the issue, and supporting photographs where available.
We will investigate the matter with our UK fulfilment partner or shipping carrier and provide an appropriate resolution, including replacement or refund where applicable.
Under the Consumer Rights Act 2015, goods generally remain at the seller's risk until they are received by the customer or a person identified by the customer, subject to applicable statutory exceptions.
Customers should not independently return leaking, broken, or damaged perfume bottles.
Our customer support team will provide appropriate handling instructions.
For more information, please refer to our Return & Refund Policy.
11. Shipping Delays & Order Cancellation
While we work to meet communicated delivery timeframes, delays may occur due to operational disruptions or circumstances beyond our reasonable control.
If an order cannot be delivered within the agreed or legally required timeframe, we will inform the customer and provide the remedies required by UK consumer law.
Depending on the circumstances, customers may have the right to request delivery within an additional appropriate period or cancel the order and receive a refund.
Where delivery by an agreed date was essential, an immediate cancellation right may apply in accordance with the Consumer Rights Act 2015.
Customers wishing to cancel before dispatch should contact:
We recommend contacting us as soon as possible to allow the best opportunity to stop dispatch.
This recommendation does not restrict customers' statutory cancellation rights, including applicable rights for online purchases.
12. Proof of Delivery
Shipping carriers may provide delivery confirmation, tracking records, photographs, or recipient signatures where applicable.
Customers are encouraged to retain relevant delivery records and contact our support team if they believe a shipment was delivered incorrectly.
Courier tracking or delivery confirmation does not automatically remove a customer's right to report non-delivery or exercise applicable statutory remedies.
We will investigate disputed deliveries and take appropriate action.
13. Changes to Shipping Policy
FAAN Perfumes UK may update this Shipping Policy to reflect changes in shipping operations, courier services, fulfilment arrangements, or applicable legal requirements.
The latest version will be published on our official UK website.
Any changes affecting existing orders will be handled in accordance with applicable law and the terms communicated when the order was placed.
Changes will not remove or reduce statutory consumer rights.
14. Contact Information
For shipping-related inquiries, please contact:
FAAN PERFUMES UK
UK Operating & Logistics Partner: OHA INTERNATIONAL LTD
Business Address:
Unit 90, The Grid, Lockfield Avenue
Enfield, EN3 7PX
United Kingdom
Email: support@faanperfumes.com
Website: https://uk.faanperfumes.com
Customer Support: Available through our website's Contact Us page.
OHA INTERNATIONAL LTD coordinates UK order operations, fulfilment, shipping arrangements, payment administration, and customer invoicing under its commercial arrangement with FAAN Perfumes.